Refunds & Returns

You may return an unused piece within seven days of delivery, in its original packaging, with the temple certificate where one was included.

Tell us first — email info@serinity.net with your order number and a line about what did not work. We will arrange the pickup.

Two categories are excluded, for reasons of ritual purity rather than commerce:

• Consecrated idols and murtis — once prana pratishtha has been performed and the piece has entered your home, it cannot be resold to another household.
• Opened incense, dhoop and sandal chips — these cannot be hygienically resold.

Both exceptions fall away entirely if the piece arrived damaged, wrong, or not as described. In that case we replace or refund it in full.

Personalised and engraved pieces, and numbered limited editions bought to order, are also non-returnable unless faulty.

Photograph the outer box and the piece and email us within 48 hours of delivery. We will replace it or refund you in full, arrange the return pickup at our cost, and you keep the original packaging until we collect.

We do not ask you to prove fault. If it arrived wrong, that is on us.

Refunds go back to the original payment method:

• UPI and wallets — 3–5 working days
• Cards — 5–7 working days, depending on your bank
• Net banking — 5–7 working days
• Cash on delivery — by NEFT to a bank account you provide, within 7 working days

We start the refund within 48 hours of the returned piece reaching our studio and passing a quick check. The remaining time is your bank's, not ours.

We do, when the piece was damaged, faulty, or not what you ordered.

You do, when you simply changed your mind — a flat ₹ 0 is deducted from the refund to cover the pickup. The original delivery charge, if one was paid, is not refunded on a change-of-mind return.

We are happy to exchange for a different size, finish or piece of equal value. Any difference in price is charged or refunded at the time of exchange. Exchanges follow the same seven-day window.

You can cancel free of charge any time before the parcel is packed — use the Cancel button on the order page, or write to us. Once it has been handed to the courier, the return process above applies instead.